Support
Help when you are stuck. A fix when the theme is wrong.
Two kinds of ticket, three ways to reach us, one inbox on our side. Every ticket gets a reference, every reply lands in your Buyer Portal and your email, and a theme fault is tied to the release that fixes it.
- Help requestAccount, download, installation, licence, payment. We answer, you continue.
- Theme faultSomething in the theme does not behave as it should. We reproduce it, fix it in a release and tell you when it ships.
Three ways in
Pick the door. It all ends up in the same place.
- Buyer Portal
Your tickets, the full conversation, screenshots, and the release that fixed your fault. Log in and open Support.
Log in - Email
Every reply we send arrives by email too, so you can answer from your inbox. Reply and it lands on the ticket.
Use the form below - WhatsApp
Two prefilled messages. We log the conversation as a ticket so nothing gets lost. WhatsApp never grants access by itself.
Ask for helpReport a fault
Cannot log in?
Write to us here.
For buyers locked out of their account, or anyone with a question before buying. We reply from our support address within one working day, a target rather than a guaranteed service level.