1. Who you are contracting with
The seller of record is published on this page under Seller identity, together with the licence, tax status and dispute route that apply. Where this page shows no seller identity, Ecomfella is operating as an anonymous product brand in technical pre-launch: no registered company, trade licence or VAT registration is represented, and commercial checkout is not enabled.
While no seller is published, creating an account or taking part in an owner-approved test does not create a paid purchase, tax invoice or commercial entitlement. These terms describe the intended product operation and are reviewed before real sales are enabled.
2. Eligibility
You must have legal capacity to enter the contract and must provide accurate account, billing and Shopify-store information. If you purchase for a business or another merchant, you confirm that you are authorised to bind that party.
3. Products and services
Core Theme includes the complete Ecomfella Shopify theme for the licensed store, Buyer Portal delivery, supported updates and support within the published scope.
Complete Launch includes the same theme plus assisted installation as an unpublished theme, priority onboarding and one pre-publication storefront review. It is not a managed store, custom-development retainer or guarantee of launch results.
Standalone sections, custom commissions, native add-ons and pre-built stores are separate future products unless an offer is expressly marked available at checkout.
4. Accounts and security
Keep your login details confidential and use an email address you control. Contact support promptly if you suspect unauthorised access. Ecomfella may require identity or account verification before changing sensitive account, store or payment information.
5. Pricing, currency and tax
The published package model is €100 for Core Theme and €250 for Complete Launch for one store. Existing Core and Complete owners use the same extra-store seat prices: store two adds €80 and store three and each later store add €50. The €130 store-two total applies only when a Core owner chooses Complete for that store: the €80 seat plus €50 of Complete launch help. The equivalent total from store three is €100. Any future live checkout must show the package, store seats, discount and total before submission.
No VAT is currently calculated or charged and Ecomfella has no published VAT registration number. Owner tests and their receipts must be labelled Test — not a tax invoice.
6. Payment
Real payment is disabled in the current phase. The bank-transfer workflow can be exercised only with synthetic preview data and test-classified records. Pending, mismatched, expired, invalid, underpaid or overpaid records never grant access.
After commercial authorisation, the verified Buyer Portal flow may show the seller, bank destination, exact total and unique payment reference attached to the order. A support message, screenshot or payment claim never grants access by itself; access follows independent payment confirmation.
Crypto payment uses a payment page served by Ecomfella's own payment server. The page shows the exact amount in Bitcoin, in Ethereum (ETH), and in USDT on the Tron network (TRC-20) or on the Ethereum network (ERC-20), and a time limit during which the quoted amounts are fixed; network fees are borne by the customer, and an asset sent on a different network than shown cannot be detected or credited. A crypto payment counts as confirmed only when Ecomfella's own detection sees the full amount confirmed on the network, with the number of confirmations shown on the payment page. A partial payment does not grant access until the remaining amount is received; an overpayment is handled under the Refund and Cancellation Policy. A transaction hash or screenshot supplied by the customer never counts as confirmation.
A manual bank-transfer method does not remove non-waivable consumer rights.
7. Order acceptance and fraud checks
Ecomfella may reject, pause or request further verification for an order affected by pricing error, sanctions risk, fraud indicators, duplicate payment, unsupported payment route or incomplete customer information. No discriminatory or arbitrary screening is intended.
8. Digital delivery
After verified payment, whether confirmed automatically on the crypto payment page or approved after a bank transfer, the Buyer Portal provides the supported theme ZIP and durable order records. The customer uploads the theme to Shopify as an unpublished theme, reviews it and decides when to publish.
Download access is not sent solely because a customer contacts WhatsApp or supplies payment evidence.
9. Assisted installation
For Complete Launch, the customer must grant the minimum Shopify access reasonably needed for the agreed installation. Ecomfella installs to an unpublished theme and does not publish, replace or delete a live theme without separate explicit authority.
The customer remains responsible for Shopify ownership, staff permissions, app permissions, content, legal notices and the final publication decision.
10. Store licences
Each purchased store seat covers one canonical .myshopify.com store. Additional stores require additional seats. Development or staging use is governed by the Theme Licence Agreement and must not become an unlicensed production storefront.
11. Updates
Supported releases are made available through the Buyer Portal. Updates are deliberate downloads, not silent modifications of a live store. Update eligibility, compatibility notes and any end date shown for a purchase apply to that purchase.
12. Support
Support covers account access, supported delivery, documented installation questions and reproducible theme issues within the purchased scope. Ecomfella aims to reply within 24 hours, but this is a target and not a guaranteed service-level agreement.
Custom coding, third-party app repair, business strategy, content entry and unlimited store work are excluded unless separately agreed.
13. Storefront review
The Complete Launch review is one pre-publication review of the installed storefront. It is a practical quality pass, not legal, tax, accessibility, security or conversion certification.
14. Shopify and third parties
Shopify, apps, payment services, wallets, networks, hosting and messaging providers are independent services with their own terms. Changes to Shopify, an app or custom code can affect compatibility. Ecomfella does not control third-party uptime or approval decisions.
15. No business-results guarantee
Ecomfella does not guarantee revenue, conversion rate, advertising approval, search ranking, Shopify approval, uninterrupted operation or any particular commercial result. Product demonstrations explain features, not promised outcomes.
16. Intellectual property
Ecomfella and its licensors retain ownership of the theme, code, design system, documentation and supplied assets except for customer content and third-party materials. Your use is limited to the Theme Licence Agreement.
17. Prohibited use
You must not redistribute, resell or publish the theme source as a competing template; share download access; bypass store-seat controls; use the service unlawfully; introduce malware; attack the platform; or infringe third-party rights.
18. Suspension and termination
Ecomfella may suspend future portal access for serious security abuse, fraud or material licence breach after a proportionate review. Suspension does not authorise remote sabotage of an installed storefront and does not remove accrued statutory rights.
19. Refunds and remedies
Refunds, cancellations and remedies follow the Refund and Cancellation Policy and applicable mandatory law. Nothing in these terms excludes remedies for undelivered, corrupted, defective or materially misdescribed digital content or services where those remedies cannot lawfully be excluded.
20. Liability
To the maximum extent permitted by applicable law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. Any contractual limitation is subject to mandatory consumer rights and does not apply to fraud, deliberate misconduct or liability that cannot lawfully be limited.
21. Events outside reasonable control
A party is not responsible for delay caused by events outside its reasonable control, but must take reasonable steps to reduce the effect and resume performance. Payment and consumer-remedy obligations already due are not automatically erased.
22. Changes to these terms
The version accepted for an order remains attached to that order. Later terms apply prospectively from their stated effective date and do not overwrite the customer's stored acceptance evidence.
23. Governing law and disputes
The governing law and the dispute route are published on this page with the seller identity. Where no seller identity is shown, no governing-law or jurisdiction claim is made, because those details depend on the seller setup and its legal review. Either way, mandatory protections that apply to a customer are preserved, and complaints can be raised through Ecomfella support for investigation.
24. Contact
Use ecomfella@outlook.com, the published WhatsApp route or the authenticated Buyer Portal support route. Never send passwords, private keys, authentication links or identity documents through an ordinary support message.
Seller identity
Help requests and theme faults go through Support: your Buyer Portal, email or WhatsApp, one inbox.
- Trading name
- Ecomfella
- Registered seller
- BMB SYNCED HOLDING L.L.C
- Limited liability company
- Dubai, United Arab Emirates
- ecomfella@outlook.com
- Governing law
- The law of the United Arab Emirates as applied in Dubai.
- Disputes
- Raise a complaint with Ecomfella support at ecomfella@outlook.com first. If it is not resolved, the courts of Dubai, United Arab Emirates have jurisdiction, without affecting any mandatory consumer right to bring a claim locally.
- Data controller
- BMB SYNCED HOLDING L.L.C
- Privacy contact
- ecomfella@outlook.com
- Website
- ecomfella.com